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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Decurler Sensor Fault
Clear the Paper Jam in Areas 7, 6, and 5 . Clear Jams in order from areas 7, 6, and then area 5. Open the Processor Doors using the handle above Paper Tray 1. more...
- Printer Run Faults
NOTE: If jobs are currently printing or waiting to print, they should be placed on hold before powering OFF the printer. In the DocuSP Print Services window or the DocuSP for DocuTech 2000 Series 61xx window, select [Printer Manager]. When confirmed, the printer will be powered OFF after the completion of currently printing jobs, processing jobs, and jobs that are waiting for a printer. more...
- Fuser Jam Sensor Fault
Clear the Paper Jam in Areas 5 and 6 . To clear area 5: . Open the Processor Doors using the handle above Paper Tray 1. more...
- Black Spots and Marks on Every Copy
This is additional DocuTech training, including ACT (Advanced Customer Training), CPW (Customer Productivity Workshop), or eXcellerate training. NOTE: Refer to the procedure in the advanced training manual for instructions. If you Have Advanced Training, Follow the Instructions to Clean the Spot on the Photoreceptor Belt . more...
- Black Lines and Streaks on Every Copy
This is additional DocuTech training, including Advanced Customer Training (ACT), Customer Productivity Workshop (CPW), or eXcellerate training. This added hardware training allows you to perform some service responsibilities that an average user would not be allowed to perform. NOTE: Refer to the procedure in the advanced training manual for instructions. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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